Returns & Delivery

RETURNS

We accept returns within 60 days from date of receipt

All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. Please note, if 60 days have expired then unfortunately we are unable to accept your return and it will be returned.

There are a few items we stock that can’t be returned due to various reasons, so please make a note of this before you purchase. For hygiene reasons, we cannot offer refunds on pierced jewellery & underwear briefs.

HOW TO RETURN?

We accept returns for online orders via the post only.

If you wish to return your order, please send this back to us at the below address & be sure to include your name and order number -

Please return products to:


iCaseLeluxe 

220/16 Moo 4 Samrong, Phrapadaeng, Samutprakarn 10130

Once your return is received and has been inspected, we will send you an email to let you know that we’ve received your return. We will also notify you of the approval or rejection of your refund. If your refund has been approved, this will be processed, and the credit will automatically be applied to your original payment method within 5 working days.